Booking Deposit, Cancellation, and Skin Patch Tests
All of our appointments are very important as time is set aside just for you. Prior to your appointment, we require a deposit of 20% of the service amount. This will later be deducted from your total service fee.
Skin Patch Test
When booking your first appointment with The Secret Salon, a consultation/skin patch test will be required 48 hours prior to your booked service. We will contact you to arrange a suitable consultant time.
We want to give every client the time and attention that you deserve. We understand that sometimes circumstances arise, and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 48 hours’ notice.
Cancellations or missed appointments without 48-hour notice will result in charges. Where a deposit has been taken, this will be non-refundable and cover the cancellation charge. If no deposit has been paid, a cancellation fee will apply. The cancellation fee and any service fee will be charged to your credit card on file.
In order to help facilitate smooth booking and cancellations of appointments made within our salon software, our salon requires a credit card on file when booking your service. This deposit amount will be applied to the final total for your service, on your appointment dates.
If you need to cancel because of a personal or medical emergency, please contact us as soon as possible, and we can decide how best to proceed.